Privacy Policy

Using the Gatecon website, Online Forum, and Ordering Gatecon products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.

Collecting Anonymous Information

We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

We may share non-personal, aggregated information with other Gatecon Divisions, our partners or product distributors for research purposes. We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service such as am email list.

Collecting Personal Information

We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition or product review. We do not disclose personal information for any other purpose.

Use of Personal Information

We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie a courier) as selected by you when you place your order.

Under no circumstances will Gatecon Online sell or receive payment for licensing or disclosing your personal information.

Cookies

For added convenience, we have employed a "cookie" system for our website. A "cookie" is a small file placed on a customer's machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.
Credit card information is never stored in the cookie.

Email Addresses

We will store your email address if you: send us a query or place an order or subscribe to an email list. Your email addresses is used for the purpose you provide it for and statistical information.
They are never disclosed for any other purpose.

If your order contains tickets to any of our conventions, Gatecon Ltd stores your email address for the specific purpose of sending newsletters to ticket holders with information for the convention you have purchased a ticket for. You cannot opt-out of this list.

Credit Cards

When you place an order our website encrypts and passes all order information to our payment processing systems. Credit card information is NEVER stored by Gatecon. If you return at a later date to make a purchase, you must supply your credit card details again.

Third Parties

Gatecon never sells personal or anonymous information to third parties.

Peace of Mind

We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfil your order and to advise of the status of the order.

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